Telephone courtesy check
| Exellent above 90%; A grade 80-89%; B 70-79%; C 60-69%; D below 59% | ||
| NO. | Tested Department | Grade |
|---|---|---|
| 1 | General Reception (Full marks) | Excellent |
| 2 | General Dept.（92 points） | Excellent |
| 3 | Mongolian Dept （80） | A |
| 4 | Compilation and Translation Office（90） | Excellent |
| 5 | Compilation and Translation Office（90） | A |
| 6 | Tibetan Dept.（96） | Excellent |
| 7 | Disciplinary Office（90） | Excellent |
Merits and Demerits are as following:
Merits:
1. Receive phone within stipulated time and occurring without unanswered calls.
2. To be able to say the greetings first.
3. Speak with modest intonation and cordiality, and be able to explain at best or provide necessary information.
4. Most of the receivers reported name of the department or one's name.
Demerits:
1. Not enough patience and service cordiality, and explanation too brief on the comprehensive issues without specific responsible section.
2. Further strengthening on polite terms is needed, such as: "May I know your name, Sir/Ma'am?", "Please hold on", "Sorry for the long wait", etc.; while passing on the call, please remember to mention the phone number and name of the receiving official..
